Customer Service Representative
Keolis.MHI
Description
Keolis MHI is seeking a Customer Service Representative for a permanent contract in Dubai.
Main Responsibilities
- Promoting and improving customer service excellence.
- Conducting customer service satisfaction surveys and analyzing the needs and expectations of customers.
- Cooperating with business partners.
- Handling customers’ complaints.
- Managing customers’ requirements and enquiries by telephone, fax, and email.
- Ensuring a safe, secure, and clean environment for customers and staff.
- Following company strategies and quality systems.
- Reporting and solving faults and problems according to company procedure.
- Performing and carrying out other duties as instructed by the Assistant Manager Customer Experience and Planning & Performance Manager.
Key Skills
- Proficient in spoken and written English and/or Arabic.
- Active listening.
- Attentive to details and able to multitask.
- Good interpersonal and communication skills at all levels.
- Skills
- English, Arabic, active listening, attention to detail, multitasking, interpersonal skills, communication skills
- Experience
- 2 years
- Education
- degree or high diploma
- Qualifications
- Ideally a degree or high diploma holder in any discipline
- Responsibilities
- Promoting and improving customer service excellence, conducting customer service satisfaction surveys and analyzing the needs and expectations of customers, cooperating with business partners, handling customers’ complaints, managing customers’ requirements and enquiries by telephone, fax, and email, ensuring a safe, secure, and clean environment for customers and staff, following company strategies and quality systems, reporting and solving faults and problems according to company procedure, performing and carrying out other duties as instructed by the Assistant Manager Customer Experience and Planning & Performance Manager
- Posted
- Posted 4 days ago