Engineer – Client IT Tech. Support

Core Accountabilities: - IT End-user operations responsability: ·       Troubleshoot and resolve issues related to Microsoft applications. ·       Diagnose and resolve operating system issues ·       Resolve issues related to user accounts, passwords, Multi-Factor Authentication (MFA), and Microsoft Entra ID (Azure AD). ·       Investigate application performance, software installations, and endpoint-related incidents. - KPIs ·  Service Level KPI and SLA ·  Incident response time ·  Operational efficiency - Knowledge, Qualifications & Skills required : Essential (must have to perform the role) ·      5+ years of experience in IT and end-user support ·      Bachelor degree in Computer Science ·      Experience in incident management and SLAs ·      experience working in a team ·      ITIL 4 framework knowledge - Desirable (advantageous): ·      ITIL 4 framework knowledge ·      Operational Excellence ·      Problem Solving