Human Resources Manager

Role Summary The Human Resources Manager leads the full people function for the ambulatory surgery center in Dubai. The role builds and retains a licensed, high-performing clinical and administrative workforce, ensures compliance with UAE labor law and Dubai Health Authority (DHA) requirements, and acts as a trusted adviser to center leadership on talent, culture, and employee relations. Key Responsibilities Talent Acquisition and Onboarding Develop and execute recruitment plans for surgeons, anesthesiologists, nurses, operating theatre technicians, allied health, and administrative staff. Manage sourcing, interviewing, offers, and visa, labor card, and Emirates ID processing for new hires. Coordinate DHA licensing, primary source verification, and credentialing with the Medical Director and Quality department. Run structured onboarding and orientation, including infection control, patient safety, and competency sign-off. Employee Relations and Culture Serve as the first point of contact for employee concerns; investigate and resolve grievances and disciplinary matters fairly and confidentially. Promote a culture of patient safety, respect, and teamwork across clinical and non-clinical teams. Lead engagement, recognition, and retention initiatives and monitor turnover and satisfaction indicators. Compensation, Benefits, And Payroll Administer salary structures, allowances, medical insurance, annual leave, airfare, and end-of-service entitlements in line with UAE Labour Law. Work with Finance to prepare payroll inputs, the Wage Protection System (WPS) process, and the annual manpower budget. Benchmark compensation against the Dubai healthcare market and recommend adjustments. Workforce Planning and Scheduling Support Forecast staffing needs based on surgical case volumes, theatre schedules, and service line growth. Partner with the Director of Nursing and department heads on rosters, relief cover, and overtime control within working-time rules. Maintain accurate headcount, vacancy, and cost reporting for leadership. Learning, Development, and Performance Manage annual performance appraisals, goal setting, and succession planning. Coordinate mandatory training and continuing professional development, including BLS/ACLS and license renewals. Track clinical competency and training compliance for accreditation readiness. Compliance and Governance Ensure compliance with UAE Labour Law, Ministry of Human Resources and Emiratisation (MoHRE) regulations, DHA requirements, and applicable Joint Commission International (JCI) standards. Maintain personnel files, licence and visa expiry tracking, and audit-ready HR records. Develop, update, and communicate HR policies and procedures. Manage Emiratisation targets and reporting, and protect employee data and confidentiality. Qualifications And Experience Bachelor's degree in Human Resources, Business Administration, or a related field; master's degree preferred. CIPD, SHRM-CP/SCP, or HRCI certification preferred. At least 7 years of HR experience, including 3 or more years in a management role within a healthcare setting in the UAE or GCC. Proven knowledge of UAE Labour Law, MoHRE processes, DHA licensing, and healthcare credentialing. Experience with an HRIS and payroll systems; strong proficiency in Microsoft Office. Fluent English; Arabic is an advantage. Key Competencies Sound judgment, discretion, and integrity in handling sensitive matters. Strong communication and influencing skills with physicians, nurses, and executives. Ability to manage a multicultural workforce with cultural sensitivity. Analytical mindset with strong organization and prioritization skills. Hands-on, service-oriented approach suited to a fast-paced surgical environment. Working Conditions Based on site at the ambulatory surgery center in Dubai, with a standard 48-hour working week and occasional extended hours to support recruitment, audits, or operational needs. Compensation and benefits are provided in accordance with UAE Labour Law and company policy.