Technical Support

Job Summary We are looking for an IT Support with hands-on experience in providing technical support to end users and troubleshooting day-to-day IT issues. The ideal candidate must have experience in IT technical support, at least entry-level practical experience with SQL and databases, and must hold a valid UAE driving license. The role may require travel between company locations or customer sites for onsite IT support. Key Responsibilities • Provide Level 1 / Level 2 technical support to employees and users. • Troubleshoot desktops, laptops, printers, peripherals, and other IT equipment. • Diagnose and resolve Windows, software, application, network, and connectivity issues. • Install, configure, and maintain computers, software, and IT systems. • Escalate complex technical issues to the appropriate internal or external technical teams. • Perform onsite IT support at different company locations or customer sites when required. • Perform basic troubleshooting of business applications and system-related incidents. • Use SQL and database knowledge to investigate application or data-related issues when required. • Perform basic database activities such as retrieving, checking, and validating data. • Assist in identifying database-related errors and coordinate with developers or database administrators when necessary. • Maintain accurate documentation of technical issues, resolutions, configurations, and procedures. • Follow IT security policies and ensure proper handling of user accounts and company systems. • Support IT equipment setup and employee onboarding/offboarding activities. Required Qualifications & Experience • Previous experience in an IT Support, Helpdesk, Desktop Support, Technical Support, or similar role. • Valid UAE driving license is mandatory. • Willingness and ability to travel between company locations or customer sites as required. • Good knowledge of computer hardware, operating systems, software installation, and troubleshooting. • Good understanding of basic networking concepts. • Experience supporting Windows environments and common business applications. • Basic knowledge and practical experience with SQL and relational databases. • At least entry-level hands-on experience working with databases, such as Microsoft SQL Server, MySQL, PostgreSQL, Oracle, or similar. • Understanding of basic database concepts, data structures, and relationships. • Ability to troubleshoot technical problems systematically and communicate solutions clearly to non-technical users. • Good communication and customer-service skills. Preferred Skills • Basic understanding with Active Directory and user account management. • Basic understanding of servers and virtualization. • Familiarity with remote-support tools. • Basic knowledge of application support and software troubleshooting. • IT certifications such as CompTIA A+, Network+, Microsoft, ITIL, or equivalent are an advantage. Experience Minimum: 1–2 years of IT technical support experience preferred. Candidates must also have practical exposure to SQL and databases, even at an entry or junior level.