Technical Support Engineer (Fresh Graduates)

The Technical Support Engineer is responsible for providing high-quality technical support to the learners, staff, and faculty members. The role also includes the administration of server applications and providing technical training as needed.

• Provide first-level technical support to learners, staff, and faculty face to face or remotely using appropriate remote support and communication tools.
• Timely and proper logging, follow up and closure of technical support tickets.
• Provide technical support for various external/internal events organized by HBMSU, including requirements collection, preparation, testing, and support.
• Administration of various servers and applications the department may own, such as Active Directory, Antivirus, backup system, and Print server.
• Regularly maintain the hardware/software assets inventory.
• Regular monitoring and maintenance of audio and video systems, checking systems health regularly and executing corrective actions when necessary.
• Provide technical trainings whenever required.
• Provide hardware and software support for desktop computers and other end-user devices like printers and scanners.
• Perform end-user testing of various applications and systems as required to detect software defects and inconsistencies, and communicate and track the test results, errors, or bugs with other AIT sections.
• Perform assigned tasks as part of special projects, working with other team members to determine and meet business needs, completing individual deliverables, contributing to overall project objectives, and documenting whenever applicable.
• Report any information security incidents or suspicious behaviors to the line manager and AIT ISM.
• Adhere to internal and local information security and relevant health and safety laws, regulations, policies, and procedures.
• Handle any other responsibilities assigned by the line manager.