Warehouse Supervisor

The Warehouse Supervisor owns the operational integrity of Warehouse 45, Warehouse 47, and Fujairah warehouse. This means three things: every item that enters and exits the warehouse is documented and traceable, the Inflow system accurately reflects physical reality at all times, and the Head of Operations receives reliable, independent weekly visibility into warehouse performance without needing to chase information from other departments.

Key Responsibilities:

• INFLOW/ERP SYSTEM OWNERSHIP: The Supervisor is personally accountable for the accuracy of every figure in Inflow. Review Inflow every morning by 09:00. Check for negative stock entries, items without a corresponding GRN, unconfirmed dispatches from the previous day. Approve all Inflow quantity adjustments. Ensure every goods receipt in Inflow is backed by a signed physical GRN. Ensure every item dispatched has an Inflow invoice or issue record created before it leaves the warehouse. Lead the monthly physical stock count of all 294 SKUs or more on the last Saturday of each month.
• STOCK CONTROL AND REPLENISHMENT: The Supervisor is responsible for ensuring no HK consumable, cleaning chemical, or maintenance part runs out. Set Reorder Points (ROP) for all stock categories within 30 days of joining. Review the reorder tracker daily at 10:30. Raise purchase orders in Inflow for all approved procurement. Maintain an approved supplier register with contact details.
• GOODS RECEIVED NOTE (GRN) PROCESS GOVERNANCE: The Supervisor is responsible for ensuring every delivery is processed correctly. Every supplier delivery is physically counted item by item before any Inflow entry is made. GRN forms are signed by both the Shift Leader and the supplier representative. Short deliveries are logged on the GRN, and the Supervisor is notified.
• DELIVERY OPERATIONS: The warehouse dispatches 80 to 110 deliveries per week across Dubai and UAE. Review the daily dispatch tracker every morning. Enforce delivery priority standards and confirmation standards.
• TEAM MANAGEMENT: The Supervisor manages two Shift Leaders and three Warehouse Team Members. Conduct a weekly 1-on-1 with each Shift Leader. Review Shift Leader KPI scores monthly and provide written feedback.
• SHIFT HANDOVER MANAGEMENT: The Supervisor ensures no operational information is lost between shifts. A physical handover log is completed at every shift transition.
• RETURNS, DAMAGES AND CLAIMS: Every returned or damaged item is processed within 24 hours of arrival. Returns are triaged on arrival into three categories.
• REPORTING: The Supervisor provides the Head of Operations with independent, reliable visibility into warehouse performance. Weekly report submitted every Friday by 17:00.